Cannot connect to server

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This topic contains 3 replies, has 2 voices, and was last updated by  Arnout 3 months, 2 weeks ago.

Viewing 4 posts - 1 through 4 (of 4 total)
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  • #273452

    jack_ruby
    Member

    When I try to login through the AOW launcher, I get an error saying “could not connect to server.” I’ve gone through all of the the suggested solutions: upnp is turned on, ports are forwarded manually, antivirus is disabled. Any help would be appreciated, thank you.

    [21:43:43]UserPath: C:\Documents\My Games\AoW3\
    [21:43:43]Working Directory: C:\Program Files (x86)\Steam\steamapps\common\AoW3\
    [21:43:43]Network Adapters:
    [21:43:43]Local Area Connection – IP:192.168.1.3 – SubMask:255.255.255.0
    [21:43:43]ListUserProfile Module started
    [21:43:43]STATE [ListProfiles]
    [21:43:43]Steam log callback set
    [21:43:43]STATE [LoadProfiles]
    [21:43:43]STATE [Ready]
    [21:43:43][LANGUAGE] Parsing file “LANGUAGE\TEXT\TITLE\LAUNCHER.8LD” in language “ENGLISH”.
    [21:43:43][LANGUAGE] Parsing file “LANGUAGE\TEXT\TITLE\NET.8LD” in language “ENGLISH”.
    [21:43:43]STATE [CheckDownloadableUserContent]
    [21:43:43][Steam] RetrieveSubscribedFiles
    [21:43:43]
    [21:43:43][Steam] CreateSubscribedFileQuery: 1
    [21:43:43]
    [21:43:43][Steam] CreateSubscribedFileQuery – CreateQueryUserUGCRequest
    [21:43:43]
    [21:43:43][Steam] CreateSubscribedFileQuery – SendQueryUGCRequest
    [21:43:43]
    [21:43:43][Steam] OnSubcribedFilesRetrieved
    [21:43:43]
    [21:43:43][Steam] OnSubcribedFilesRetrieved result: 1
    [21:43:43]
    [21:43:43][Steam] OnSubcribedFilesRetrieved init SteamUGCDetails
    [21:43:43]
    [21:43:43][Steam] OnSubcribedFilesRetrieved num results returned: 9
    [21:43:43]
    [21:43:43][Steam] OnSubcribedFilesRetrieved Add file details
    [21:43:43]
    [21:43:43][Steam] OnSubcribedFilesRetrieved Add file details – FileName: ugc/middle earth xl [76561198018235734].taf
    [21:43:43]
    [21:43:43][Steam] OnSubcribedFilesRetrieved Add file details
    [21:43:43]
    [21:43:43][Steam] OnSubcribedFilesRetrieved Add file details – FileName: ugc/middleearth [76561197981851658].taf
    [21:43:43]
    [21:43:43][Steam] OnSubcribedFilesRetrieved Add file details
    [21:43:43]
    [21:43:43][Steam] OnSubcribedFilesRetrieved Add file details – FileName: UGC/STRANDED – 2 PLAYER CO-OP SCENARIO [76561197971526413].taf
    [21:43:43]
    [21:43:43][Steam] OnSubcribedFilesRetrieved Add file details
    [21:43:43]
    [21:43:43][Steam] OnSubcribedFilesRetrieved Add file details – FileName: UGC/TDI ABILITIES [76561198003100652].taf
    [21:43:43]
    [21:43:43][Steam] OnSubcribedFilesRetrieved Add file details
    [21:43:43]
    [21:43:43][Steam] OnSubcribedFilesRetrieved Add file details – FileName: UGC/TDI HEROES [76561198003100652].taf
    [21:43:43]
    [21:43:43][Steam] OnSubcribedFilesRetrieved Add file details
    [21:43:43]
    [21:43:43][Steam] OnSubcribedFilesRetrieved Add file details – FileName: UGC/THE LOST VAULT OF THE DWARVES [76561198032542095].taf
    [21:43:43]
    [21:43:43][Steam] OnSubcribedFilesRetrieved Add file details
    [21:43:43]
    [21:43:43][Steam] OnSubcribedFilesRetrieved Add file details – FileName: ugc/the valley [76561198018665761].taf
    [21:43:43]
    [21:43:43][Steam] OnSubcribedFilesRetrieved Add file details
    [21:43:43]
    [21:43:43][Steam] OnSubcribedFilesRetrieved Add file details – FileName: ugc/tractis island [76561198045598218].taf
    [21:43:43]
    [21:43:43][Steam] OnSubcribedFilesRetrieved Add file details
    [21:43:43]
    [21:43:43][Steam] OnSubcribedFilesRetrieved Add file details – FileName: UGC/WARHAMMER FULL WORLD [76561198055366275].taf
    [21:43:43]
    [21:43:43][Steam] OnSubcribedFilesRetrieved All Results Processed
    [21:43:43]
    [21:43:43][STEAM] RetrieveSubscribedFilesCallback
    [21:43:43]Subscribed files: 9
    [21:43:43]Subscribed file: ugc/middle earth xl [76561198018235734].taf
    [21:43:43]Subscribed file: ugc/middleearth [76561197981851658].taf
    [21:43:43]Subscribed file: UGC/STRANDED – 2 PLAYER CO-OP SCENARIO [76561197971526413].taf
    [21:43:43]Subscribed file: UGC/TDI ABILITIES [76561198003100652].taf
    [21:43:43]Subscribed file: UGC/TDI HEROES [76561198003100652].taf
    [21:43:43]Subscribed file: UGC/THE LOST VAULT OF THE DWARVES [76561198032542095].taf
    [21:43:43]Subscribed file: ugc/the valley [76561198018665761].taf
    [21:43:43]Subscribed file: ugc/tractis island [76561198045598218].taf
    [21:43:43]Subscribed file: UGC/WARHAMMER FULL WORLD [76561198055366275].taf
    [21:43:43]STATE [UnpackUserContent]
    [21:43:43]STATE [CreateArchives]
    [21:43:43]STATE [LoadUserContent]
    [21:43:43]STATE [Ready]
    [21:43:43][LOBBY_CLIENT]Connecting to server…
    [21:43:55][INFO][LobbyClient][CON1]Connected (54.229.188.129:48035)
    [21:43:55]STATE [Play]
    [21:43:55][INFO][LobbyClient][CON1]Disconnected (54.229.188.129:48035)
    [21:43:55]LC_MSG: 2 (res:11) – (state: 9)
    [21:43:55]STATE [PlayOffline]
    [21:43:55]STATE [Ready]
    [21:44:28][LOBBY_CLIENT]Connecting to server…
    [21:44:32][INFO][LobbyClient][CON2]Connected (54.229.188.129:48035)
    [21:44:32]STATE [Play]
    [21:44:32][INFO][LobbyClient][CON2]Disconnected (54.229.188.129:48035)
    [21:44:32]LC_MSG: 2 (res:11) – (state: 9)
    [21:44:32]STATE [PlayOffline]
    [21:44:32]STATE [Ready]
    [21:44:36]STATE [Exit]
    [21:45:53]

    #273461

    Arnout
    Keymaster

    Hi there,

    Sorry to hear you’re having trouble with the logon

    Could you try again and post a new launcher log?

    #273480

    jack_ruby
    Member

    [09:25:13]UserPath: C:\Documents\My Games\AoW3\
    [09:25:13]Working Directory: C:\Program Files (x86)\Steam\steamapps\common\AoW3\
    [09:25:13]Network Adapters:
    [09:25:13]Local Area Connection – IP:192.168.1.3 – SubMask:255.255.255.0
    [09:25:13]ListUserProfile Module started
    [09:25:13]STATE [ListProfiles]
    [09:25:13]Steam log callback set
    [09:25:13]STATE [LoadProfiles]
    [09:25:14]STATE [Ready]
    [09:25:14][LANGUAGE] Parsing file “LANGUAGE\TEXT\TITLE\LAUNCHER.8LD” in language “ENGLISH”.
    [09:25:14][LANGUAGE] Parsing file “LANGUAGE\TEXT\TITLE\NET.8LD” in language “ENGLISH”.
    [09:25:14]STATE [CheckDownloadableUserContent]
    [09:25:14][Steam] RetrieveSubscribedFiles
    [09:25:14]
    [09:25:14][Steam] CreateSubscribedFileQuery: 1
    [09:25:14]
    [09:25:14][Steam] CreateSubscribedFileQuery – CreateQueryUserUGCRequest
    [09:25:14]
    [09:25:14][Steam] CreateSubscribedFileQuery – SendQueryUGCRequest
    [09:25:14]
    [09:25:14][Steam] OnSubcribedFilesRetrieved
    [09:25:14]
    [09:25:14][Steam] OnSubcribedFilesRetrieved result: 1
    [09:25:14]
    [09:25:14][Steam] OnSubcribedFilesRetrieved init SteamUGCDetails
    [09:25:14]
    [09:25:14][Steam] OnSubcribedFilesRetrieved num results returned: 9
    [09:25:14]
    [09:25:14][Steam] OnSubcribedFilesRetrieved Add file details
    [09:25:14]
    [09:25:14][Steam] OnSubcribedFilesRetrieved Add file details – FileName: ugc/middle earth xl [76561198018235734].taf
    [09:25:14]
    [09:25:14][Steam] OnSubcribedFilesRetrieved Add file details
    [09:25:14]
    [09:25:14][Steam] OnSubcribedFilesRetrieved Add file details – FileName: ugc/middleearth [76561197981851658].taf
    [09:25:14]
    [09:25:14][Steam] OnSubcribedFilesRetrieved Add file details
    [09:25:14]
    [09:25:14][Steam] OnSubcribedFilesRetrieved Add file details – FileName: UGC/STRANDED – 2 PLAYER CO-OP SCENARIO [76561197971526413].taf
    [09:25:14]
    [09:25:14][Steam] OnSubcribedFilesRetrieved Add file details
    [09:25:14]
    [09:25:14][Steam] OnSubcribedFilesRetrieved Add file details – FileName: UGC/TDI ABILITIES [76561198003100652].taf
    [09:25:14]
    [09:25:14][Steam] OnSubcribedFilesRetrieved Add file details
    [09:25:14]
    [09:25:14][Steam] OnSubcribedFilesRetrieved Add file details – FileName: UGC/TDI HEROES [76561198003100652].taf
    [09:25:14]
    [09:25:14][Steam] OnSubcribedFilesRetrieved Add file details
    [09:25:14]
    [09:25:14][Steam] OnSubcribedFilesRetrieved Add file details – FileName: UGC/THE LOST VAULT OF THE DWARVES [76561198032542095].taf
    [09:25:14]
    [09:25:14][Steam] OnSubcribedFilesRetrieved Add file details
    [09:25:14]
    [09:25:14][Steam] OnSubcribedFilesRetrieved Add file details – FileName: ugc/the valley [76561198018665761].taf
    [09:25:14]
    [09:25:14][Steam] OnSubcribedFilesRetrieved Add file details
    [09:25:14]
    [09:25:14][Steam] OnSubcribedFilesRetrieved Add file details – FileName: ugc/tractis island [76561198045598218].taf
    [09:25:14]
    [09:25:14][Steam] OnSubcribedFilesRetrieved Add file details
    [09:25:14]
    [09:25:14][Steam] OnSubcribedFilesRetrieved Add file details – FileName: UGC/WARHAMMER FULL WORLD [76561198055366275].taf
    [09:25:14]
    [09:25:14][Steam] OnSubcribedFilesRetrieved All Results Processed
    [09:25:14]
    [09:25:14][STEAM] RetrieveSubscribedFilesCallback
    [09:25:14]Subscribed files: 9
    [09:25:14]Subscribed file: ugc/middle earth xl [76561198018235734].taf
    [09:25:14]Subscribed file: ugc/middleearth [76561197981851658].taf
    [09:25:14]Subscribed file: UGC/STRANDED – 2 PLAYER CO-OP SCENARIO [76561197971526413].taf
    [09:25:14]Subscribed file: UGC/TDI ABILITIES [76561198003100652].taf
    [09:25:14]Subscribed file: UGC/TDI HEROES [76561198003100652].taf
    [09:25:14]Subscribed file: UGC/THE LOST VAULT OF THE DWARVES [76561198032542095].taf
    [09:25:14]Subscribed file: ugc/the valley [76561198018665761].taf
    [09:25:14]Subscribed file: ugc/tractis island [76561198045598218].taf
    [09:25:14]Subscribed file: UGC/WARHAMMER FULL WORLD [76561198055366275].taf
    [09:25:14]STATE [UnpackUserContent]
    [09:25:14]STATE [CreateArchives]
    [09:25:14]STATE [LoadUserContent]
    [09:25:14]STATE [Ready]
    [09:25:14][LOBBY_CLIENT]Connecting to server…
    [09:25:49]STATE [Play]
    [09:25:49][INFO][LobbyClient][CON1]Connected (54.229.188.129:48035)
    [09:25:49][INFO][LobbyClient][CON1]Disconnected (54.229.188.129:48035)
    [09:25:50]LC_MSG: 2 (res:11) – (state: 9)
    [09:25:50]STATE [PlayOffline]
    [09:25:50]STATE [Ready]
    [09:25:58][LOBBY_CLIENT]Connecting to server…
    [09:26:03][INFO][LobbyClient][CON2]Connected (54.229.188.129:48035)
    [09:26:03]STATE [Play]
    [09:26:03][INFO][LobbyClient][CON2]Disconnected (54.229.188.129:48035)
    [09:26:03]LC_MSG: 2 (res:11) – (state: 9)
    [09:26:03]STATE [PlayOffline]
    [09:26:03]STATE [Ready]
    [09:26:05]STATE [Exit]
    [09:26:24]

    #273545

    Arnout
    Keymaster

    Thanks for the log. The Server is up and should work normally.

    We think something is interfering on your side like a program that interferes with the game or something that blocks the port.

    Can you double check custom firewall settings, router, or software?

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