April 11, 2014 at 19:47 #76664
I can’t get past the launcher if I try in any way to connect to the servers – be it creating an account (had to open a separate internet window to do it), linking the account or anything, or even just play the game without being guest. With a guest account it works fine, otherwise it just crashes the launcher, no error or anything, just the “AoW3 has stopped working” window. Any clues on fixing it? I have no firewall on, tried portforwarding… Also, it creates no log files or profile folders. Help please. :/April 12, 2014 at 00:17 #76956
I’m having the same problems. Guest account works fine, but when I try to login I cannot anymore.
But i don’t get a Error message, just that the launcher closes ?April 12, 2014 at 00:19 #76959
This worked for me, post patch 1.09April 12, 2014 at 00:58 #76991
I don’t have a profile folder, only the guest one. No logs either.April 15, 2014 at 15:03 #79934
Just made a case to have this looked into.
Please keep an eye on the topic in case our tech team requests additional information.April 15, 2014 at 15:23 #79950
Hello TheNotOP, It’s hard to believe that it doesn’t create a log file. It always creates one, even if it doesn’t crash. Check your documents folder. Then: ..\My Games\AoW3\Logs\. There should be files there like launcher1234_1234.txt. Upload the one with the latest time stamp where it crashes, and we can help you further (at the moment I have too little information to work with).
It’s also pretty hard to believe that AoW3 was launched but that there is no profile data (shortly after which it crashed). If it launched, then there is also profile data. There must be. You probably looked at the wrong place? Check: ..\My Games\AoW3\Logs\Profiles\<theNotOP>\. Delete that folder and try logging in again.April 15, 2014 at 19:07 #80068
I looked at the right place, and there’s nothing (I tried logging in again with the launcher, which made it crash once more, just to make sure). Nothing at all in the logs folder, and only GUEST (OFFLINE) in the profiles folder. I assume the launcher crashes before it even can create a log/profile folder – it crashes almost immediately after the “Connecting to the servers” window appears when I click on the Play button. Every other attempt of the launcher to connect (especially the “Create an account” button) crashes the launcher immediately as well.April 16, 2014 at 08:26 #80393
That’s weird. Logs are constantly updated, and the initial log file should be created when the launcher starts. Could you check if there’s some kind of anti-virus program (or another software) that’s interfering?April 16, 2014 at 18:45 #80775
I tried starting it with my AV software off (I use AVG) and it didn’t change anything, launcher still crashes, no logs still.April 17, 2014 at 14:19 #81215
Sorry that I don’t have a good answer; your symptoms are very strange — I’ve never heard someone with the same ones and I can’t really think of a solution. Do you have another computer available where you could test this? In the meantime we will also try to discuss with other people if they’ve heard of similar issues, and why/how this could happen.May 16, 2014 at 17:59 #94579
i have the same problem for twos pc, i cant create a profil because the game crash by a d.clic on the launcher icon.
impossible to create a profil, and i cant launch the game ;(
after 20.000 try xd
please > it is possible to send a profil.txt just for lanch the game if i send my serial code by personnal message ???
or a patch or a fix for this…please
ps: game buyed in gog.com
just one question : it is work better on steam ? i can buy the game on steam in such case…but i’m not sure if it work on steam too.May 17, 2014 at 09:19 #94714
@fantasyindi Did the game ever launch?
Are you running any VPN software?
We’ve fixed an issue with the launcher were is it was crashing in some cases in combination with Hamachi, Evolve etc.
To fix you need to disable or uninstall these VPN adapters
Game also doesn’t launch if it cannot make a game profile ( e.g. C:\Users\you\Documents\My Games\AoW3\)
If it still not working please email email@example.com with a DxDiag log and a launcher log (found here C:\Users\you\Documents\My Games\AoW3\LogsMay 17, 2014 at 17:18 #94827
I just reinstalled it through Steam and I’m completely unable of unchecking the guest account option, so I can’t even test it. I can’t send the launcher log since it never got created in the first place. I can play, but not log in at all still.
EDIT: I turned off Hamachi, as well.May 17, 2014 at 21:42 #94892
I have grouped my questions here For ease of reading :
and sorry Just one thing, but i think the solution for the moment is a temporary free profil, or a public profil fix, just for launch the game by the launcher when we have this problem, i know it is not professional, but we can play XD.
and you can send it by pm in exchange of serial codes or a buyng proof.
and of course registration online just after that, i don’t know…
It is possible to make it in waiting for a futur patch if it have a chance to work ?
i just want give a line of investigation for a quick solution 😉
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